The questions we're asked most, answered plainly. If yours isn't here, just ask.
Inside Dhaka, orders typically arrive within 1–2 business days. Outside Dhaka, delivery usually takes 3–5 business days depending on the courier.
Delivery charges depend on your address and are shown at checkout before you confirm the order — there are no charges added afterwards.
Yes. Cash on Delivery is available nationwide: you pay the courier when your parcel arrives. We also accept bKash and Nagad.
Sign in and open My Orders to see the current status of every order you have placed. We also confirm each order by phone or email, and send you an update when it ships.
If an item arrives damaged or is not what you ordered, contact us within 3 days of delivery and we will arrange a replacement or refund. Returned items should be unopened and in their original packaging unless the issue is a defect or our mistake.
Yes, any time before it is dispatched — just contact us. Once an order has shipped it falls under the returns process instead.
Every toy we sell is sourced as the real thing. We do not stock counterfeits or lookalikes, and we check age grades and safety before a toy earns a place on our shelves.
Every product lists a recommended age, and you can filter the catalogue by age group. Please follow the printed age grade — it exists for the child’s safety, not as a suggestion. Toys with small parts always need adult supervision around children under 3.
Where a manufacturer warranty applies we will help you make use of it. Batteries and other consumables are not covered.
Call or WhatsApp us on 01740043739, email info@kidoraworld.com, or use the contact form. We are based in Lalbagh, Dhaka.
We answer every message. Reach us however is easiest for you.
