FAQ & Help
The questions we're asked most, answered plainly. If yours isn't here, just ask.
How long does delivery take?
Inside Dhaka, orders typically arrive within 1–2 business days. Outside Dhaka, delivery usually takes 3–5 business days depending on the courier.
How much is delivery?
Delivery charges depend on your address and are shown at checkout before you confirm the order — there are no charges added afterwards.
Can I pay cash on delivery?
Yes. Cash on Delivery is available nationwide: you pay the courier when your parcel arrives. We also accept bKash and Nagad.
How do I track my order?
Sign in and open My Orders to see the current status of every order you have placed. We also confirm each order by phone or email, and send you an update when it ships.
Can I return or exchange a toy?
Every toy is tested and checked by hand before it leaves us, and we ask you to do the same when it arrives: open the parcel with the delivery person there and make sure everything works and is what you ordered. If anything is wrong, hand it straight back and we will replace it or refund you in full. Once a delivery has been accepted we cannot take a toy back — toys live hard lives, and we have no way to tell a fault from an afternoon of play.
Can I cancel my order?
Yes, any time before it is dispatched — just contact us. Once an order has shipped it falls under the returns process instead.
Are your toys genuine?
Every toy we sell is sourced as the real thing. We do not stock counterfeits or lookalikes, and we check age grades and safety before a toy earns a place on our shelves.
How do I choose the right age group?
Every product lists a recommended age, and you can filter the catalogue by age group. Please follow the printed age grade — it exists for the child’s safety, not as a suggestion. Toys with small parts always need adult supervision around children under 3.
Do the toys come with a warranty?
Where a manufacturer warranty applies we will help you make use of it. Batteries and other consumables are not covered.
How do I contact you?
Call or WhatsApp us on 01740043739, email info@kidoraworld.com, or use the contact form. We are based in Lalbagh, Dhaka.
Still need a hand?
We answer every message. Reach us however is easiest for you.